Terms of Service | Amazigh Espresso

How These Terms Apply

These are the standard terms for every Amazigh Espresso job — no signature is required. Approving a quote in writing (text or email), paying a diagnosis or repair deposit, or leaving equipment with Amazigh Espresso means the Customer accepts these terms.

Diagnosis, Travel, Pickup & Return

Diagnosis Deposit — $125, due before diagnosis begins.

It covers inspection and testing to find the fault.
It is not a guarantee that the equipment can be repaired, or that a repair will be practical or economical.
If the Customer accepts the repair, the full $125 is credited toward the final invoice.
If the Customer declines, or the equipment can’t reasonably be repaired, it is earned and non-refundable.

Travel Time (hourly jobs) — $100/hour.

The clock starts when Amazigh Espresso leaves for the Customer’s job and stops on arrival at the next job or back at the bench.
Tracked with Google Maps. A drive between two jobs is never billed twice.
No mileage, fuel, or other travel fees are ever added.

Pickup & Return of Machines — quoted separately. $100/hour within the Twin Cities metro; quoted higher outside the metro. Earned once Amazigh Espresso departs.

Labor — Flat Rate or Hourly

Every job is priced one of two ways. Amazigh Espresso states which before work begins — any job, whether dropped off at the bench or done on-site, may be either.

Flat Rate — one fixed price for all labor on the job. It does not change if the job takes longer. A flat rate for on-site work includes travel.

Hourly — $100 per hour (bench rate), with an estimate given before work begins. Work beyond the estimate requires the Customer’s approval.

Parts are billed separately under Section 4.

Rush or after-hours work carries an expedited fee, agreed to before work begins.

No labor is charged without the Customer’s approval of the flat rate or estimate.

Repair Deposit

Once the Customer accepts the repair, a deposit of at least $300 is due up front — before any parts are ordered or repair work begins.

Larger jobs and cafés farther away may require a larger deposit, stated in the quote.

The deposit is applied to the final invoice. It is non-refundable to the extent of labor already performed and parts already ordered.

Parts

Parts are quoted and approved before ordering.

Any part over $50, and all special-order or non-returnable parts, are paid in full before ordering (the deposit may be applied) and are non-refundable once ordered.

Where originals are unavailable, substitute or fabricated parts may be proposed for approval.

A sourcing charge of up to 15% may be added to parts to cover procurement.

Payment & Card on File

The Customer authorizes Amazigh Espresso to keep a valid payment card on file (through a secure processor such as Stripe) and to charge that card for the diagnosis deposit, travel time, pickup and return fees, repair deposit, approved labor and parts, loaner equipment, and any balance unpaid at completion, plus applicable card fees. The card is stored by the processor; no card number is written on this Agreement.

The final balance is charged to the card on file once the repair is complete and the Customer has been sent a video of the equipment working, and is due before the equipment is released. Accepted methods: cash, check, or card (card payments add 3%). Returned checks incur a $30 fee. Balances unpaid after 15 days accrue interest at 1.5% per month (18% per year) or the maximum allowed by Minnesota law, whichever is less.

Authorization & Authority to Contract

The Customer designates one Authorized Representative — the person who approves the quote — whose approvals alone are binding. Amazigh Espresso will not act on conflicting or additional instructions from anyone else, and any work beyond the approved scope requires a new written approval (change order) and may incur additional charges.

If the Customer is a business, the person approving represents that they are authorized to bind it to this Agreement, agrees to provide the entity’s Articles of Incorporation / Organization and evidence of the signer’s authority on request, and personally guarantees payment of all amounts due if the business does not pay.

Workmanship Warranty

Amazigh Espresso warrants the specific repair performed and parts it installs for 30 days against defects in that workmanship. This warranty excludes unrelated or new failures, other components, misuse, neglect (including failure to descale or to use filtered/softened water), accident, electrical or water-supply faults, and any service performed by others. This limited warranty is the Customer’s sole and exclusive remedy.

Turnaround Time & Vintage Equipment

Turnaround time is never guaranteed. Any timeframe given is a good-faith estimate. It depends on parts availability and shipping, workload, expedited jobs, and technician availability. A delay is not grounds for a refund, discount, or cancellation of work already performed.

Vintage and obsolete machines carry inherent risk. Original parts may be unavailable or need fabrication, and aged, corroded, or brittle components can fail or break during normal, careful disassembly — this is not the responsibility of Amazigh Espresso. Restoration is done with reasonable skill and care but is not guaranteed to return a machine to factory-new condition.

Care, Risk & Limitation of Liability

Amazigh Espresso exercises reasonable care while equipment is in its possession. Otherwise equipment is left at the Customer’s risk, and the Customer is encouraged to maintain their own insurance. Amazigh Espresso is not liable for loss or damage beyond its reasonable control, including fire, theft, water, power events, or acts of God. To the fullest extent permitted by Minnesota law, Amazigh Espresso’s total liability is limited to the amount the Customer paid for the service, and Amazigh Espresso is not liable for indirect, incidental, or consequential damages, including lost business or revenue.

Loaner Equipment

At the Customer’s request, and subject to availability, Amazigh Espresso may provide a loaner espresso machine while the Customer’s equipment is being serviced. Loaner use is billed per machine at $50 per day, invoiced with the job. The loaner remains the property of Amazigh Espresso and must be returned clean, drained of water, and in the condition provided upon completion of service or on request.

The Customer is responsible for reasonable care — filtered / softened water, daily cleaning, and normal use — and is liable for loss, theft, or damage beyond normal wear while the loaner is in the Customer’s possession. If the loaner is not returned clean, drained, and in the condition provided, the Customer will be billed for the labor required to restore it. Unreturned loaners continue to accrue the daily rate until returned.

Right to Retain Equipment, Lien & Storage

Amazigh Espresso may keep possession of the equipment until all charges are paid in full (a service / possessory lien under Minnesota law, Minn. Stat. ch. 514). Completed equipment not paid for and picked up within 30 days may incur storage of $5 per day, and after written notice and the time required by law, may be sold to recover charges. Equipment left 90 days or more after notice may be treated as abandoned.

Electronic Signature & General

The parties agree to transact electronically; written approval by text or email, or an electronic signature, is valid and legally binding under the Minnesota Uniform Electronic Transactions Act (Minn. Stat. ch. 325L) and the federal E-SIGN Act. This Agreement is governed by Minnesota law, venue in Hennepin County; it is the entire agreement; any change must be in writing; and if any provision is unenforceable, the rest remains in effect.

Service & Repair Agreement